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Delivery Policy

Delivery Update

Our delivery partner Star Track is working hard to ensure you receive your items as quickly as possible.

Due to COVID-19 impact and high parcel volumes, customers may experience delivery delays. The best way to track your deliveries is through Star Track's website. Get expected delivery dates, localised service updates and stay notified if things change.


2024 Mother’s Day Delivery Cut-Offs Dates

Order by these dates for pre-Mother’s Day delivery*

Standard post

WA and NT – Wednesday, 1 May 2024
All other states and ACT – Sunday, 5 May 2024

Express post

WA and NT – Sunday, 5 May 2024
All other states and ACT – Monday, 6 May 2024

*Please note:

Cut-off dates only apply to orders with in stock items that are being sent to metro locations. Please allow additional time for orders being sent outside a metro area.

We recommend to place your orders as early as possible for the best chance of it arriving in time for Mother’s Day. Orders placed after these dates will be processed by our Warehouse team and delivered as quickly as possible by Australia Post, however, they may not arrive until after Mother’s Day.

Due to high volume of orders during sale periods and Australia Post shipping times, shipment during promotional periods may take longer to reach their destination. Please allow up to three days for orders to be dispatched.



Enjoy complimentary shipping on all AU orders $109 and over for a limited time

We offer complimentary standard delivery within Australia for all orders AU$109 and over.

Complimentary Shipping Terms and Conditions:

The price of the product/s must meet the required amount ($109 AUD) in order to receive complimentary shipping. Shipping cost does not count towards your total to qualify.

Standard delivery service only, refer to Standard Delivery within Australia in Delivery Policy for more details.

Complimentary shipping is only available for orders placed on gerbergear.com.au for delivery to an Australian address.

All orders ship from our warehouse in Huntingwood, NSW Australia and are shipped to a single address. Shipping options:

Standard Delivery within Australia

- NSW, ACT, VIC, QLD & SA - $11.95

- WA, TAS & NT - $16.95

Due to delays within the Star Track network, the current standard delivery times are as follows:

NSW, ACT, & VIC: 5 to 7 business days

QLD, TAS, & SA: 5 to 9 business days

WA/NT: 7 to 11 business days

Weekend deliveries are currently unavailable.

No PO boxes or parcel lockers deliveries.

International Delivery $29.95 for New Zealand

Please ensure you enter the correct delivery address as parcels that are returned to us as undeliverable will incur a re-despatch fee. Subject to our Returns Policy, freight charges paid for the original despatch are not refundable.

Refer to the information below on delivery times and conditions for each delivery option.

Standard Delivery within Australia

Standard Delivery is charged at a flat fee of:

- $11.95 for all deliveries within NSW, ACT, VIC, QLD & SA

- $16.95 for all deliveries within WA, TAS & NT

We cannot deliver to PO Boxes, therefore a residential or business address is required.

We use Star Track for all standard deliveries within Australia. Start Track delivers during normal business hours. If you are not at home when the goods are delivered, Start Track will leave a card informing you of how to collect your goods at a specified location during normal business hours or to arrange a suitable re-delivery time.

All deliveries from gerbergear.com.au require Proof of Age verification (18 years+). If the Star Track contract driver cannot identify the receivers age, your package will be delivered to the post office for collection and a card will be left.

If products are in stock they will normally be despatched within 3 working days of accepting your order and after despatch should arrive within 2 – 10 business days depending on your location, longer for International orders.

*Delivery Times are estimates only and are based on assuming regular business operations, excluding weekends, holidays and unexpected warehouse closures. Delivery estimates are in no way a guaranteed delivery date. Once orders are picked up by Star Track, we are not responsible for delays caused by unforeseen circumstances with the delivery carrier, incorrect/undeliverable shipping addresses, weather and other natural causes, or other factors outside our control.

International Delivery - Delivery to New Zealand

International Delivery is charged at a flat fee as follows:

- $29.95 for all deliveries to New Zealand

We cannot deliver to PO Boxes, therefore a residential or business address is required.

Delivery is provided by DHL or DSV couriers. If you are not at home when the goods are delivered, our couriers will leave a card.

Customs and Duty Charges

International orders may be subject to local tax, charges and customs duties. Any such costs and associated fees, if applicable, will be charged once the goods reach its destination country. These charges must be paid by the recipient of the goods. We have no control over these charges and cannot predict what they will be.

We cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information.

All Pricing

The product prices quoted on our website are in Australian dollars the same for both Australian and overseas customers. We do not adjust the prices for GST and you are responsible for any local tax, charges or custom duties.