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Returns Policy

We are taking all necessary precautions to ensure everyone’s safety and peace of mind when ordering online. We're offering return period of 30 days. Our goal is to ensure complete satisfaction with our products. Please follow the relevant procedure below should you wish to return your purchase.

Faulty Goods

We will replace any goods that arrive faulty or damaged (as per our website terms and conditions). You must notify our Customer Service team within 7 days of receipt and they will arrange for return of the goods in an appropriate manner.

Broken Goods

Please email Customer Service a photo of the broken goods within 7 days of receipt to arrange a replacement or refund. It is against the law to post broken glass or ceramics - please do not send back.

Change of Mind

We endeavour to include detailed product descriptions and images on our website to help you make the right purchase decision online. In the event that the product doesn’t meet your expectations after it arrives, we will refund the cost of that product within 30 days, as long as it is returned to us in its original and saleable condition including the packaging in its original condition within 7 days of receipt. If you change your mind about the products you have ordered you will be responsible for the cost of returning those items to us.

Any delivery and gift wrap cost to the original order will not be refunded unless the item is faulty or broken.

Personalised/engraved purchases are customised to your specifications and may not be changed, cancelled, returned, exchanged or refunded, unless the item is faulty or broken.

Returns Process

Preparing for your return

  • Repack your items back into their original packaging and ensure items are securely packed to avoid damage.
  • Log into the returns portal at the following address:
    • If you have an account simply log into your account and view your order history here.
    • If you placed an order without an account, you can pull up your order details here.
  • Locate the order with the items that you wish to return.
  • Select the option “create return”.
  • On the order, select the qty and items you wish to return and the reason for the return.
  • If you are directed to contact us, please do so with the information requested.
  • If you are directed to lodge the RMA (Return Material Authorisation), click the ‘create’ button to generate it.
  • Once you have logged your RMA you will receive an email with a link and instructions to generate your return labels which can be set up here.

Returning your items

  • All returns can be sent for a fixed cost of $18.95 per carton with Australia Post via our returns portal, or you can return via your preferred carrier, details will be included in your returns confirmation email.
  • Once lodged, a confirmation email with your RMA details will be sent to you
  • Ensure you print a copy of the RMA details and include it in your packaging. If you choose your preferred carrier method, please ensure the RMA number is clearly displayed on the carton.
  • We will send you a confirmation email once your return is received into our Warehouse.
  • Should you have any questions about your return simply contact us with you RMA number and our team will assist you with your enquiry.
  • Outside of the RMA process, please note orders cannot be returned to our warehouse in person and cannot be accepted.